FAQS

Have any questions?

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General
How much will it cost to ship my order?

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

  • Check with your neighbors, building management, or security to see if they may have received it on your behalf.
  • Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
When will my order ship out?

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

  • Check with your neighbors, building management, or security to see if they may have received it on your behalf.
  • Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
Can you split ship my order?

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

  • Check with your neighbors, building management, or security to see if they may have received it on your behalf.
  • Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
What do I do if I didn’t receive my shipment?

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

  • Check with your neighbors, building management, or security to see if they may have received it on your behalf.
  • Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
I entered the wrong shipping address for my order. Am I able to change it?

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

  • Check with your neighbors, building management, or security to see if they may have received it on your behalf.
  • Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
Why am I being asked to pay additional charges for my international shipment?

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

  • Check with your neighbors, building management, or security to see if they may have received it on your behalf.
  • Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
What are the countries you are able to ship to? Can you ship to my location?

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

  • Check with your neighbors, building management, or security to see if they may have received it on your behalf.
  • Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
Warranty
How much will it cost to ship my order?

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

  • Check with your neighbors, building management, or security to see if they may have received it on your behalf.
  • Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
When will my order ship out?

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

  • Check with your neighbors, building management, or security to see if they may have received it on your behalf.
  • Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
Can you split ship my order?

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

  • Check with your neighbors, building management, or security to see if they may have received it on your behalf.
  • Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
What do I do if I didn’t receive my shipment?

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

  • Check with your neighbors, building management, or security to see if they may have received it on your behalf.
  • Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
I entered the wrong shipping address for my order. Am I able to change it?

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

  • Check with your neighbors, building management, or security to see if they may have received it on your behalf.
  • Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
Shipping
How much will it cost to ship my order?

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

  • Check with your neighbors, building management, or security to see if they may have received it on your behalf.
  • Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
When will my order ship out?

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

  • Check with your neighbors, building management, or security to see if they may have received it on your behalf.
  • Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
Can you split ship my order?

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

  • Check with your neighbors, building management, or security to see if they may have received it on your behalf.
  • Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
Returns & Exchange
How much will it cost to ship my order?

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

  • Check with your neighbors, building management, or security to see if they may have received it on your behalf.
  • Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
When will my order ship out?

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

  • Check with your neighbors, building management, or security to see if they may have received it on your behalf.
  • Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
Can you split ship my order?

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

  • Check with your neighbors, building management, or security to see if they may have received it on your behalf.
  • Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
What do I do if I didn’t receive my shipment?

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

  • Check with your neighbors, building management, or security to see if they may have received it on your behalf.
  • Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.